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Frequently Asked Questions

Don't see what you're looking for? Visit Terms and Conditions or just give us a call at US: 866-384-8054, Mexico: 55-5125-2507, Costa Rica: 0800-052-1569, Brasil: 0800-724-2302 .

Am I eligible for Fun Pack?

Fun Pack is open to anyone who has been provided with an activation code for Fun Pack, as well as anyone who has received an activation code from an affiliated resort or resort developer.


Can you tell me more about the new Fun Pack Program?

Fun Pack provides gift recipients with a travel platform allowing discounts on resorts, hotels, and cruises.


Can you tell me more about your cruise program?

Fun Pack members have access to thousands of cruise vacations on many of the leading cruise lines. If you have any questions related to cruises, you can call or email below:


CountryPhone Number
USA800-216-6999
Mexico555283-0973
Venezuela0800-162-7336
Argentina0800-333-0630
Columbia01 800 7541720
Chile01 800 7541720

I am looking for a vacation rental at a specific location and/or time and can’t find it. Can you help me?

With so many vacation options from hotels to resorts to cruise, there are so many ways to vacation with Fun Pack. The website is updated throughout the day, please continue to check back to see if your desired date and location becomes available.


Does my access to discounts expire?

Once activated, your account will expire one (1) year from activation date. All travel must be booked prior to your account expiring.


Can I apply other discounts (i.e. AAA, AARP, corporate discounts, etc.) along with my Fun Pack reservations?

No, the Fun Pack discounts cannot be combined with any other offer, card, promotion, or with other loyalty programs.


What is your cancellation policy?

The fees assessed by Fun Pack and any applicable third-party travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through Fun Pack. Please refer to the Booking Conditions for our detailed confirmation policy.


Can I take travel companions?

Yes. As long as the reservation is in your name, your companions may accompany you provided that you do not exceed the maximum occupancy allowed for your reservation.


How far in advance do I have to make a reservation to ensure there is availability?

Reservations are made on a first-come, first-served basis, so a location may be available in the morning, but gone by afternoon. If all available units have been reserved, please contact a Travel Concierge at US: 866-384-8054, Mexico: 55-5125-2507, Costa Rica: 0800-052-1569, Brasil: 0800-724-2302 who will assist you with finding an alternative location or available date.



*Fun Pack members get up to 25% off of hotels. Resort bookings starting at $389. Cruises available for booking, discounts are based on region.

**Destinations and travel times are subject to availability. Additional travel costs, mandatory all-inclusive fees, taxes, and other expenses are not included. Additional terms and conditions apply and will be provided at time of booking. Program rules subject to change. See terms and conditions.

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